Frequently asked questions
what is the return policy?
There are no returns available on this item as it's a made to order mail subscription
when is my subscription charged?
Your payment will be taken on the 21st each month, the day after the cut off window, to allow myself time to order supplies.
when do I need to sign up?
To enjoy the current months issue, you'll need to be signed up by the 20th of the current month. if you sign up after, you'll receive the following months issue.
when will I get my mail?
All mail is dispatched around the 21st of the month (unless stated otherwise). I will always do my best to get it out on the 21st but if I have any holidays planned I will let you know well in advance that the shipping date has changed
how long does it take to arrive?
All mail is sent untracked to keep costs low, so I am unable to tell you exactly when it will arrive. Times will vary depending on your location. If you are in the UK please allow up to 14 days, if you are international please allow up to 4 weeks.
i haven't recieved my mail yet, what should i do?
if you think your item is lost please reach out to me at happybeansart@gmail.com
why have i been charged twice before my first issue?
Please don't worry, you will receive all of the mail that you have paid for. The double charge is based on when you signed up and the date payments come out (21st), it just means you have now paid for next month too!