Frequently asked questions
what is the return policy?
there are no returns available on this item as it's a made to order mail subscription
when is my subscription charged?
your payment will be taken when you first sign up and on the 21st each month
when do I need to sign up?
the cut off date for sign ups are the 15th of the month, or if I sell out before then.
when will I get my mail?
all mail is dispatched in batches between the 18th - 21st of the month. I will always do my best to get it out by the 21st but if I have any holidays planned I will let you know well in advance that the shipping date has changed.
how long does it take to arrive?
all mail is sent untracked to keep costs low, so I am unable to tell you exactly when it will arrive. times will vary depending on your location. If you are in the UK please allow up to 14 days, if you are international please allow up to 4 weeks.
i haven't recieved my mail yet, what should i do?
if you think your item is lost please reach out to me at happybeansart@gmail.com or on instagram or tiktok.
why have i been charged twice before my first issue?
please don't worry, you will receive all of the mail that you have paid for. the double charge is based on when you signed up and the date payments come out (21st), it just means you have now paid for next month too!